Any questions or concerns should be directed to the Public Works Department at 616-940-4870.
A City crew will be dispatched to investigate the issue.
This number is only for emergencies, evenings or weekends. Please call 616.940.4870 during normal business hours (M-F 7 a.m. – 3:30 p.m.).
Property Owner Responsibilities
Water Service Responsibilities
Protect Your Home Against Sanitary Sewer Backups
Take the following actions to protect against sanitary sewer backups:
East Grand Rapids has adopted a sanitary sewer backup claim policy consistent with Public Act 222 of 2001. Whether a blockage is determined to be in a City sewer main or a private sewer lateral, the property owner is responsible for cleanup and associated costs. The City, or its insurer, may have liability, only if all liability standards noted in PA 222 are met, including, but not limited to, a defect in the system, the City’s awareness of the defect and failure to act, and the defect caused property damage. Please check with your insurance company about obtaining a rider for sewer backup coverage.
Water System Maintenance
This spring, crews will exercise water main valves and flush water mains in zones 8 and 9. From April 3 to 14 between 7:30 a.m. and 3:30 p.m., crews will exercise the water main valves. During this time, there should be no disruption to service.
Following the valve exercise, crews will flush water out of fire hydrants between mid-April and mid-May during 8 a.m. and 3:30 p.m. During this time, there may be limited disruption to service, low pressure or discolored water from mineral deposits being flushed out.
If discolored water is noticed, turn on a faucet nearest to the water service coming into your home, which is typically in a basement, for several minutes while the natural minerals are flushed out. If you notice discoloration in your water, we encourage you not to do laundry to avoid staining clothes.
If you have any questions, please call Public Works 616.940.4870.
2310 Reeds Lake Blvd. SEEast Grand Rapids, MI 49506Ph: 616-940-4870Fx: 616-940-4872HoursMonday - Friday7 a.m. - 3:30 p.m.